Here are few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at
Q. Where do you ship from ?
A. We ship from our warehouse and factories located in Mumbai & Delhi. So, please expect your items to be shipped separately( if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my item to arrive ?
A. It will usually take 4-7 business days for all order to arrive. Shipping times may vary from product-to-product based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually 2-3 business days.
Q. where can I place an order from?
A. You can place an order anywhere from India.
Q. Is shipping really FREE?
A. Yes, Shipping is free on every item.
Q. Which currency will I be charged in?
A. We processes all order in INR.
Q. How can I pay?
A. We accept all Major Credit Cards , UPI, Cash on Delivery and also Paytm, Gpay, Phonepay, Razorpay.
Q. Where is your company located ?
A. We have an office in Delhi.
Q. Will I receive a confirmation number when I place my order ?
A. Yes, all customers will receive an order number after placing their orders.
Q. How do I track my order?
A. Due to the pandemic, all orders are dispatched within 24 hours after we receive them. Once your order is dispatched you will receive a live tracking link with estimated date of delivery via SMS & E-mail. You can also check it from TRACK MY ORDER page.
Q. Can I cancel/ modify my order after it has been placed?
A. You can cancel the order by vising the CANCEL MY ORDER page. If any query related to modify the order in such case you can contact us.
Q. If I enter my email address will you sell my Information ?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. How secured is my payment information ?
A. We use the industry standard encryption protocol to protect your information from unauthorized use or disclosure.
All confidential data, such as payment information, is encrypted and transmitted through a secure channel using SSL encryption.
Should any unauthorized charges appear on your credit/ debit card or bank account as a result of shopping with www.bearmind.in, please notify your credit card provider or bank in accordance with its reporting rules and procedures.
Please note that Bear Mind will never ask customer to confirm any account or credit details via email. if you receive an email claiming to be from us asking you to do so, do not respond and contact our customer care team immediately